For sanitary reasons items cannot be returned. If any exception is made there will be a 15% restocking fee and customers are responsible for return shipping charges.
Defective, Missing Items, Issues with Order
If you receive products that are damaged or incorrect, please visit the Contact Us Page. Make sure to include your order number. The process for damaged of incorrect items will be remedied based ont he situation by our customer service agent.
Please contact us within 3 days of receiving your order. Send pictures clearly showing what you have received and a detailed description of missing items or issues. Mistakes happen, we are only human. We will rectify right away
DAMAGED PACKAGE UPON DELIVERY
Please contact us within 3 days of receiving. Save all packaging, content of package, take a photo of everything in a group and send via messages.
CHANGE OF ADDRESS
Please review you shipping address on your order is correct prior to your purchase. It occurs frequently this address needs to be updated or is incorrect. It is too often a buyer will send us a message after they purchase requesting an address change. These messages are separate from your order, easily missed. We will not be responsible, refund or reship orders if this occurs. We are responsible for shipping to the address you provide on your order.
POLICY FOR ITEMS SHOWN AS DELIVERED
Our standard delivery method is USPS First Class Shipping with Tracking, no insurance. What this means is the bar code on your package will be scanned when it is delivered.
When your order tracking shows PACKAGED DELIVERED to the address you provided, and you inform us you package was not received:
This is a frustrating experience for both of us. As sellers we have fulfilled what we have promised to you. We have supplied and shipped your product. As buyers you have purchased an item you are saying you did not receive. We have found most of the time the package has been found with other mail a family member brought in, at a neighbors, or overlooked or possibly theft. Once you package is brought to the USPS Postal Office it is no longer handled by our company. We have no control over your package.
Please do not feel we do not sympathize with you. It is very frustrating working with USPS. We find their customer service is be poor and locating lost packaged impossible. If you would prefer a better method of shipping, please select Priority or Express Shipping on your order.
We do not refund or reship orders that have confirmed tracking as package delivered. Please understand our reasons for this policy. We cannot absorb the cost of your order items, shipping, replacement cost of the items and reshipping fees like the big box stores can.
It is up to you, the customer, to contact your local USPS facility as it is now an issue between you and the USPS Postal service. I regret that I cannot perform the missing mail search for you. I will however do my best to help you or answer any questions. Most of the information you need will be on your order details. A helpful link is provided below
To keep shipping costs down there is NO INSURANCE ON YOUR ORDER. If you would like insurance, at the additional cost to you, please put a note on your order so we can send you an invoice for the difference.
Express shipping is available. Please note this will not change the process and handling time of your order. This will only express the time once your order is shipped. If you need faster processing time please send us a message. We will do our best to ship faster. In some situations their may be additional fees depending on the time of year.
We ship around the world.
The buyer is responsible for customs, duties, and taxes. We are not responsible for items held in customs or not received. It has been our experience some orders are sent back to us, which can take months to receive, some items are held and not returned at all. We recommend using Express International shipping method which will provide faster shipping and better tracking. All other methods we use the Global shipping program. Any issues with the Global Shipping will be the responsibility of the buyer to contact your local postal service.
Frequently Asked Questions
How long does it take to process my order?
We ship our feathers as quickly as possible. Typically your order will ship in one to two days. Longer times may be needed for custom hair feather orders or if feathers need to be dyed.
Our standard method of shipping is via USPS first class. Shipping times vary between 3-7 days, depending on your location. Express flat rate overnight shipping is available.
How fast will I receive my product?
Shipping times are calculated on business days only; Holidays, Saturdays and Sundays are NOT considered business days. For example, if you order on a Friday, depending on the time of purchase, your order will not ship out until Monday. If you order Express shipping on a Friday, you will not receive your order on Monday. Please take this into consideration when placing your orders. Also, during certain holidays shipping may be slower due to increased shipments. Please Note: Acts of God and nature are out of our control and may affect the delivery time. We appreciate your understanding in these rare circumstances, as there is nothing that can be done, these reasons we do not offer shipping refunds.
Do you ship products internationally?
Yes, we ship to many countries daily. Our feathers are known worldwide and we have many repeat, happy and satisfied international clients.
We offer two methods of shipping: Fed Ex, UPS and first class ground. Fed Ex or UPS, is our recommended method of shipping for International orders. Shipping time typically takes 3 to 4 days, once shipped, with faster shipping times to most areas of France and Canada. Tracking is provided. First Class ground shipping time typically take 2 to 4 weeks. Tracking is not provided with this method, and is not recommend for large orders.
Will my international order be subject to duties and tariffs?
You, the customer, are responsible for all extra delivery charges, duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into your country. We suggest you call your local customs office for more information on potential duties, taxes, charges, or customs fees.
Can I track My Package?
All shipments, with the exception of International first class ground, will receive an e-mail with their tracking information to the e-mail address they provided during checkout. International Fed Ex and UPS WILL receive tracking information.